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FAQ


FAQs

Medcj Community Code of Conduct
Welcome to the Medcj Community: Medcj promotes a receptive, transparent and civil atmosphere for comments and users. We are dedicated to maintaining a respectful community that actively engages in lively discussions about stories in the news. Please keep the following in mind when writing comments:
Respect Others: Be polite to all the members of our community, including other commentors, authors, and the subjects of articles. Real people read your comments. Everyone is welcome and encouraged to voice their opinion, regardless of identity, politics, ideology, religion or agreement with other community members, the author of the post or staff members, as long as those opinions are respectful and constructively add to the conversation. Medcj does not tolerate direct or indirect attacks, name-calling or insults, nor does it tolerate intentional attempts to derail, hijack, troll or bait others. We reserve the right to remove such comments whenever warranted. Individuals who consistently or intentionally post these types of comments may lose their ability to comment and, if necessary, may be permanently excluded from the platform.
Safe Space: Above all, we strongly believe that the Medcj community should be a safe and welcoming space for all individuals, groups and their ideas. Using purposefully insulting or hostile language and making personal threats are not welcome. If you directly or indirectly threaten the physical or mental well-being of a member of this community, or an individual or group, you may be removed immediately. If a credible threat is made against an individual or group, it may also be reported to law enforcement, and we will cooperate with them. Personally identifiable information should never be posted to Medcj comments sections, for the privacy and protection of all community members. This includes but is not limited to full names, addresses, phone numbers, or email addresses. Any comments that contain such information will be deleted. (Personally identifiable information excludes your displayed name as it appears on Medcj comments; Medcj highly discourages anonymous usernames and pseudonyms)
Moderation: In order to provide this space, comments are pre-moderated by our content filters before they are posted to a story’s comments thread. Please note that comments that include links to other websites, or embedded images and videos, are not permitted in our comment threads. This is to protect against the possibility of abuse and malware that can come from unrecognized links or media.
Be yourself, only yourself, and just one of yourself.: Every person's opinion is valuable and unique. Pretending to be someone else removes that value. Don't misrepresent yourself or others, or spread misinformation. If you do, you make the community less enjoyable and valuable. Misrepresentation will be removed whenever it's found. 
Questions about commenting & policies
Q: How do I comment on a story?
If comments are available on a story, you will see a quote bubble icon with the social sharing icons. Click this to get to the comments. You will need to log in to Medcj to leave a comment.
You can join Medcj or log in at the top right of your screen on the homepage. Alternatively, if you are on the comments panel and begin typing in a comment, a sign-up button will appear, which will take you to the sign-up page.

Q: How do I comment on an article in the app?
You can submit a comment on any article you are reading in the app by tapping the message-bubble icon on the toolbar at the bottom of the screen. This will load our comments section.

Q: Why do I need to create a Medcj account to comment?
Previously, you could comment by signing in with Facebook or Twitter. We've recently changed this credentialing to require a Medcj membership account in order to comment. Using membership accounts to sign into the comments platform is one way to help us elevate the quality of conversation.

Q: Why should I comment on a Medcj article?
Medcj understands that news is personal. Join the conversation – and a community of readers who care – so we can hear your views. We need your honest feedback so we can continue to cover the stories that matter to you. We are proud to have an active, enthusiastic community of readers, and we would love for you to participate and add your unique perspective to Medcj comments.



Q: How do I report an abusive comment?
Hover over the arrow button of the selected comment and click “report.”

Q: I’m having a technical issue accessing comments. What should I do?
If you still need help or have further questions, please fill the form on site.

Q: Why do my posts never appear in Medcj comments?
If a user has repeatedly posted comments that violate any of these ground rules, their comments may be blocked from appearing on the site. This includes inappropriate comments that contain, insults, attacks, abuse towards other users or groups.

Q: Can I use someone else’s account?
Subscriptions can only be associated with one user account, so subscriptions can’t be shared.
For basic accounts, we encourage people to create their own to avoid mixing bookmarks and other settings, but there is no restriction on how many devices can be logged in to the same free account.

 
Q: Why aren’t comments available on a content I’m reading?
In order to maintain a high-quality commenting environment, we may pre-moderate comments on some stories and turn off comments on others so we can focus moderation on stories where we expect the best and most active conversations to happen. We have also placed a summary of and link to our guidelines at the top of our comments sections to ensure that all commenters are aware of our policies.

Q: What do I do if I can’t see the comments section at all?
Most often, when the comments fail to load, it is because of a slow cellular or Wifi connection. While the page will appear blank, waiting a bit longer can be enough to give the comments time to appear.

Q: Why aren’t my comments appearing?
On articles where comments are being pre-moderated or a comment has been flagged for review, it may take some time for a moderator to review the comment and for the comment to appear, if accepted. If a comment violates our community guidelines, it may be rejected.
If a user repeatedly posts comments that violate any of these ground rules, their comments may be blocked from appearing on the site. This includes inappropriate comments that contain, insults, attacks, or abuse towards other users or groups.
In addition, as we switch to a new login, it’s possible that some comments could disappear during the transition period and may need to be re-posted.


Q: Can I save articles to read later?
Yes! You may bookmark them in your browser.

Q: Can I read my bookmarked articles in other places?
Yes, by creating a Medcj account, your bookmarks list will be synced anywhere you are logged in. Any bookmarks you add in the app will be visible on the web, and any bookmarks you add on the website will be visible on the apps.




Q: Why do you say “ad-free” if I might still see ads?
A Medcj subscription will remove all ads for almost all readers. That means ads on most videos and ads on section fronts and article pages, including the “news from around the web” links at the bottom of the article page.
Because of agreements in place with certain partners, though, we must show ads on a very small portion of our videos, on videos embedded from other platforms, and on content we post from our international editions.

Q: Can I use someone else’s Medcj account?
Subscriptions can only be associated with one user account, so Medcj subscriptions can’t be shared.
For free accounts, we encourage people to create their own to avoid mixing bookmarks and other settings, but there is no restriction on how many devices can be logged in to the same free account.

Q: I created a Medcj account but I’m not logged in. What’s wrong?
When creating a Medcj account, you must verify the email address you used to sign up before your account is active. Check your email inbox for a verification code you would have received after entering your details.
If you never got an email, or if your connection was interrupted when the verification step happened, you will need to follow the registration process again. Please ensure you have a consistent WiFi or cellular connection while creating your account or logging in and look for the verification email in your inbox.


Q: Why does the Medcj have so many ads?
Medcj partners with advertisers and sponsors to help fund our journalism. We work with them to ensure a positive ad experience for our readers, and we are constantly reevaluating the mix and placement of these ads with that goal in mind.

Q: What do I do if my question is not addressed in this FAQ?
If you are having a problem that is not answered here, please submit an via contact form available on clicking the menu button on this site.

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